User Journey

The User Journey

In the European Union, we have freedom of movement – we can travel, work, live, in any country we would like to. Digitalization has changed both our life and the way we travel. Now we can travel with a mobile ticket, do online check-in, work from the airport… but there is still so much information to enter, so many passwords to remember, websites to login into, passport data to enter.

Here is Hannah from Sweden. She mistyped her last name while booking the ticket and now cannot go through the pass control at the airport. She is waiting in the line for 30 minutes now because the airport lacks personnel – so, she might be even late for her flight. She has also forgotten her 16-digit login code generator in her other laptop bag and will not be able to work from the airport. This is just a bad day when you wish you would have all your credentials digitally in one place!

No more bad days for Hannah! The EWC consortium consisting of over 40 organizations covering all European countries will develop Digital Travel Credentials for smooth travelling within Europe. With DTC in her digital wallet, Hannah would have:

  • Travel Credentials like tickets, passports, luggage tags
  • Corporate identity credentials to work from anywhere she goes
  • Personal identity credentials to connect with her local government from any European country
  • Payment credentials to pay safely online

No need to type her name while buying tickets or even enter her long card number anymore. Her company’s login data is always on her mobile, so she can e-sign and e-seal any documents while drinking her morning coffee at the airport. If she is away traveling, she can still connect to her government to get a tax return and securely identify herself – no papers needed. And she would never struggle with her card being left in another bag – even her Visa is in her digital wallet!

Everything Hannah would need to travel, available online and offline – in one secure European Digital Wallet! Now Hannah is patiently waiting for the EWC consortium to develop the Digital Travel Credentials – this already feels like a great European travel experience enriched by digitalization!

In the European Union, we have freedom of movement – we can travel, work, live, in any country we would like to. Digitalization has changed both our life and the way we travel. Now we can travel with a mobile ticket, do online check-in, work from the airport… but there is still so much information to enter, so many passwords to remember, websites to login into, passport data to enter.

Here is Hannah from Sweden. She mistyped her last name while booking the ticket and now cannot go through the pass control at the airport. She is waiting in the line for 30 minutes now because the airport lacks personnel – so, she might be even late for her flight. She has also forgotten her 16-digit login code generator in her other laptop bag and will not be able to work from the airport. This is just a bad day when you wish you would have all your credentials digitally in one place!

No more bad days for Hannah! The EWC consortium consisting of over 40 organizations covering all European countries will develop Digital Travel Credentials for smooth travelling within Europe. With DTC in her digital wallet, Hannah would have:

  • Travel Credentials like tickets, passports, luggage tags
  • Corporate identity credentials to work from anywhere she goes
  • Personal identity credentials to connect with her local government from any European country
  • Payment credentials to pay safely online

No need to type her name while buying tickets or even enter her long card number anymore. Her company’s login data is always on her mobile, so she can e-sign and e-stamp any documents while drinking her morning coffee at the airport. If she is away traveling, she can still connect to her government to get a tax return and securely identify herself – no papers needed. And she would never struggle with her card being left in another bag – even her Visa is in her digital wallet!

Everything Hannah would need to travel, available online and offline – in one secure European Digital Wallet! Now Hannah is patiently waiting for the EWC consortium to develop the Digital Travel Credentials – this already feels like a great European travel experience enriched by digitalization!